23 March 2021
Every step of the way
Excerpted from an interview with Charles Gagnon, Quebec Sales Director for UBA.
UBA handles chemical deliveries for its customers with careful attention to detail: “They are our trucks, our drivers, and our products. We are very mindful when it comes to operations, compliance, and customer satisfaction. It’s our name and our reputation on the line, and we make a point of being reliable and staying close to our customers,” says Charles.
Delivery lead times
We also offer excellent turnaround times – between 24 and 72 hours. “In the industry, we are often told our delivery times are faster than average,” adds Charles. We are known for our quick response and our willingness to provide emergency service in under 24 hours.
In terms of products, how does UBA stand out?
An excellent network of suppliers
UBA relies on long-term relations and partnerships with its chemical vendors. Buying from dedicated suppliers helps UBA secure quality products, ensure cargo availability, and obtain a quick response from suppliers. UBA can then share the benefits of these partnerships with its own clientele: short lead times, priority, and flexibility. Furthermore, the limited number of procurement sources makes for closer tracking of product quality.
Sodium hypochlorite manufacturer
UBA also manufactures sodium hypochlorite: “That means we oversee the entire production line for the product. That translates into better cost and volume control, quality management, and flexibility when we receive specific requests from customers. All that at a competitive price,” says Charles.
In terms of customer service, how does UBA stand out?
Direct access to our teams – operations, emergency, and sales
When it comes to operations, our customers have a direct line to the operations team, whether by phone or email. In an emergency, our teams are trained to act and implement the emergency response plan (if the event occurs within our set territory), 24/7. In terms of customer service, every customer has a direct link to a member of the sales team. Representatives are responsive, quick to act, and they always make your problems or questions a priority.
In terms of health and safety, how does UBA stand out?
Use of volumetric pumps for maximum safety
UBA distributes LTL (less-than-truckload) cargo using volumetric pumps instead of the compressed air systems other distributors use. This method ensures the delivery of accurate volumes as well as safe transfers, since trailers do not need depressurization after unloading.
In terms of equipment (tanks), how does UBA stand out?
Unparalleled inventory management
When it comes to health, safety, and environmental issues, the company has its own training program and complies strictly with all required standards. Equipment is one of the main aspects that set the company apart. As it retains ownership of the tank, it continues to oversee installation, inspection, filling, insurance coverage, and any repairs that may be needed. Customers enjoy turnkey service, and only have to connect the tank to their manufacturing process. Doing business with UBA means peace of mind, all the more so since UBA offers premium inventory management services: the UBA team installs connected level sensors. That ensures UBA handles tank refills so that product never runs out for your process. One quick call to check and secure delivery – that’s it. Being able to see inventory levels for each customer in real time enables UBA to offer just-in-time services as part of its service offering.
In terms of distribution services, how does UBA stand out?
Delivery of small or large volumes at a competitive price
UBA can deliver a variety of formats, from partial bulk delivery and semi-bulk to bottles, which gives it great flexibility in terms of shipping volumes. Whether dealing in small volumes or large ones, UBA offers delivery services that benefit every customer. For example, if you need small volumes, UBA can deliver in semi-bulk format. One truck can therefore serve more than one customer, which lowers transportation costs for each of them. In other words, even if your chemical consumption is lower, you can access affordable semi-bulk service to deliver the volumes you need, rather than having to deal with full truckloads.
Formats for every need
This is all made possible thanks to our fill lines and our fleet of trucks that can accommodate every type of format: bulk, semi-bulk, totes, delcans, pails, bottles, and drums.
Describe UBA in three words
Personally, the best way to describe UBA in three terms is
Get it right | On time | Every time!